Our Social Medial Policy was passed by WGNA's Board July 15, 2025.
WGNA Social Media Policy
General Content Guidelines
WGNA posts should focus on neighborhood-related topics such as local events, beautification efforts, community safety, and government updates directly relevant to Willow Glen residents. Occasionally, state-level updates may be included if they have a direct impact on the neighborhood.
Posts shall not include endorsements or opposition of any political candidates or parties. Content that addresses controversial or divisive social or political issues should be avoided. If there is uncertainty about a topic's appropriateness, the post should be reviewed and approved by the WGNA board prior to publication.
WGNA aims to provide a welcoming, inclusive platform. Posts should align with WGNA’s values of respect, civility, and constructive engagement. Content must remain positive, community-focused, and foster productive dialogue among residents.
WGNA reserves the right to delete or decline content that does not align with this policy.
Business Posting Guidelines
WGNA does not offer paid promotions or advertising space on its social media channels. However, posts about businesses may be shared under the following guidelines:
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Community Relevance Requirement:
WGNA may feature or share content related to local businesses only when the content demonstrates a clear community benefit, including but not limited to:- The business is hosting or sponsoring a public event open to the community.
- The business is contributing to a neighborhood beautification or improvement effort.
- The business is making a donation (financial, in-kind, or service-based) to WGNA or a WGNA-sponsored event or initiative.
- The business is taking a leadership role in a neighborhood safety, charitable, or community-building event.
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Equity and Fairness:
WGNA will make good-faith efforts to provide balanced exposure for businesses throughout the neighborhood and avoid favoritism. Selection criteria will be applied consistently to all business-related content. -
Partnering with the Willow Glen Business Association (WGBA):
WGNA recognizes the role of the WGBA in promoting local commerce. Whenever appropriate, WGNA will link to or share WGBA’s own promotional content.
Board Member Conduct on Social Media
Board members, when representing WGNA, must not make statements that conflict with WGNA’s mission, violate confidentiality, or endorse or criticize political candidates/parties/issues in WGNA posts.
While board members are free to express political opinions on their personal accounts, they should avoid making such statements in WGNA posts or in comments on WGNA posts.
Similarly, board members should not post inflammatory or disparaging remarks about news, public figures, or community matters in WGNA-managed spaces.
Additionally, board members must refrain from engaging in public arguments, disputes, or negative commentary on social media related to WGNA affairs, fellow board members, community members, or broader neighborhood issues.
Commenting and Moderation Policy
To maintain a respectful and productive online environment, WGNA shall enforce the following comment guidelines:
- Comments must be respectful, constructive, and/or courteous.
- Disagreements should focus on issues, not people.
- Comments should be relevant to the topic of the post.
- Comments containing spam, knowingly false or unverified information, or advertisements will be removed.
- Personal attacks, defamatory or discriminatory remarks, hate speech, or disparaging comments about current or former board members are not permitted. Violations may result in comment removal and, in repeated cases, restrictions or bans.
- Users who repeatedly violate these guidelines may be muted, restricted, or blocked.
- Respectful, truthful, and constructive dissenting opinions will not be removed, even if they express disagreement.